Welcome. Customer Pipeline is a product and service owned and operated by Astro Arpanet LLC, a Florida limited liability company ("Astro Arpanet," "we," "us," "our," or "Customer Pipeline"). We provide online business tools and related websites and applications (the "Service"). By accessing or using the Service, you agree to these Terms and Conditions.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICE.
1. Accounts and eligibility
You must provide accurate information when creating an account or using the Service. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly if you suspect unauthorized use.
Access is for your authorized organization and users only. You may not share, resell, sublicense, or transfer access without our prior written permission.
2. Acceptable use
You agree to use the Service only for lawful business purposes. You must not interfere with or disrupt the Service, attempt unauthorized access, probe or test vulnerabilities, reverse engineer, decompile, or attempt to discover source code, architecture, or proprietary methods.
You must not use automated tools, scripts, bots, or similar technologies to scrape, harvest, or extract data from the Service without our express written permission. You must not upload malware or harmful code.
3. Your content and data
You may submit information, content, and data to the Service ("Customer Content"), including business information, website URLs, FAQ text, branding, and configuration. You retain ownership of Customer Content, subject to the rights you grant us to host, process, display, copy, transmit, and use it as needed to operate, maintain, secure, analyze, and improve the Service.
You represent and warrant that you have all rights, licenses, consents, and permissions needed for Customer Content and that your submission and use of Customer Content through the Service does not violate applicable law or infringe any third party's intellectual property, privacy, publicity, or other rights.
You are solely responsible for the accuracy, legality, and appropriateness of Customer Content and for all notices, disclosures, and consents required for people who interact with your use of the Service.
4. Third-party websites, crawled content, and external data
The Service may retrieve, store, index, summarize, or display information from websites, pages, documents, CMS feeds, or other sources you designate ("Third-Party Sources"). That information is provided by third parties and is not created, verified, or endorsed by Customer Pipeline.
You are solely responsible for: (a) ensuring you have the legal right to access, crawl, copy, and use content from Third-Party Sources; (b) complying with the terms, robots directives, and policies of those sources; (c) any claims arising from your selection of URLs or sources; and (d) keeping crawled content accurate and current.
WE DO NOT GUARANTEE THAT CRAWLED, IMPORTED, OR SYNCHRONIZED CONTENT IS ACCURATE, COMPLETE, CURRENT, LAWFUL, OR FREE OF ERRORS. WE ARE NOT LIABLE FOR CONTENT ORIGINATING FROM THIRD-PARTY SOURCES, INCLUDING OUTDATED PRICING, PRODUCT DESCRIPTIONS, POLICIES, OR OTHER BUSINESS INFORMATION DISPLAYED TO YOUR VISITORS THROUGH THE SERVICE.
If a third party asserts a claim relating to crawled or imported content, you agree to handle that claim at your expense and to indemnify Astro Arpanet LLC as described in Section 12.
5. AI-assisted chat and automated responses
The Service may generate automated or AI-assisted replies to end users based on Customer Content, crawled data, and conversation context ("Automated Responses"). Automated Responses are provided for general informational convenience only.
AUTOMATED RESPONSES MAY BE INCORRECT, INCOMPLETE, MISLEADING, OR OUT OF DATE. THEY DO NOT CONSTITUTE PROFESSIONAL, LEGAL, MEDICAL, FINANCIAL, TAX, SAFETY, OR OTHER SPECIALIZED ADVICE. YOU ARE RESPONSIBLE FOR REVIEWING, MONITORING, AND SUPERVISING HOW THE SERVICE IS USED ON YOUR BEHALF, INCLUDING ESCALATIONS AND HUMAN FOLLOW-UP WHEN APPROPRIATE.
You agree not to rely on the Service as a sole source of truth for regulated, high-risk, or safety-critical decisions. Astro Arpanet LLC disclaims all liability for actions taken or not taken by you, your staff, or your visitors based on Automated Responses or other Service output.
6. End users, visitors, and chat interactions
If you enable public chat or similar features, people who interact with your deployment ("End Users") may submit personal information and messages ("End User Data"), such as name, email, phone number, marketing preferences, and chat transcripts.
As between you and Customer Pipeline, you are the business responsible for End User Data and for determining the purposes and means of processing it in connection with your use of the Service, except where we act as a service provider processing End User Data on your documented instructions to deliver the Service.
You agree to: (a) provide End Users with a clear privacy notice and any required consents before collecting their information; (b) respond to End User privacy requests as required by law; (c) use End User Data only for lawful purposes; and (d) not submit sensitive personal information through the Service unless you have a lawful basis and appropriate safeguards.
Customer Pipeline is not responsible for how you configure, publish, or operate chat on your website or channels, nor for disputes between you and your End Users regarding information collected, stored, or communicated through the Service.
7. Intellectual property
The Service, including software, design, features, documentation, and all related intellectual property, is owned by Customer Pipeline or its licensors and is protected by applicable laws. Except for limited rights expressly granted to use the Service, no rights are transferred to you.
You may not copy, modify, distribute, sell, lease, or create derivative works from the Service or any part of it without prior written permission. Our trademarks and branding may not be used without permission.
8. Subscriptions and fees
Paid features, if offered, are billed according to the plan and payment terms presented at purchase. Fees are non-refundable except where required by law or expressly stated otherwise. We may change pricing or features with notice as permitted by your plan or applicable law.
9. Assumption of risk; no professional relationship
You use the Service at your own risk. The Service is a software tool only. Astro Arpanet LLC does not provide legal, medical, financial, tax, insurance, safety, or other professional advice, and no fiduciary, agency, partnership, joint venture, or employment relationship is created between you and Astro Arpanet LLC by your use of the Service.
YOU ARE SOLELY RESPONSIBLE FOR YOUR BUSINESS DECISIONS, CUSTOMER COMMUNICATIONS, COMPLIANCE OBLIGATIONS, AND INTERACTIONS WITH END USERS. WE DO NOT SUPERVISE YOUR USE OF THE SERVICE AND ARE NOT RESPONSIBLE FOR HOW YOU PRESENT, CONFIGURE, OR RELY ON THE SERVICE.
WE MAKE NO PROMISE OR GUARANTEE REGARDING BUSINESS RESULTS, INCLUDING LEAD VOLUME, LEAD QUALITY, CONVERSIONS, REVENUE, CUSTOMER SATISFACTION, RESPONSE TIMES, OR OPERATIONAL SAVINGS. ANY FEEDBACK, ANALYTICS, OR REPORTS ARE PROVIDED FOR CONVENIENCE ONLY AND MAY BE INCOMPLETE OR INACCURATE.
10. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR REQUIREMENTS. AUTOMATED OR GENERATED RESPONSES MAY BE INACCURATE, INCOMPLETE, OR OUTDATED. YOU SHOULD NOT RELY ON THE SERVICE FOR LEGAL, MEDICAL, FINANCIAL, SAFETY, OR OTHER PROFESSIONAL DECISIONS.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY REGARDING: (A) THE ACCURACY OR RELIABILITY OF CRAWLED OR THIRD-PARTY CONTENT; (B) THE QUALITY OR APPROPRIATENESS OF END USER MESSAGES OR INFORMATION SUBMITTED THROUGH CHAT; (C) LEAD QUALIFICATION, CONVERSION, OR BUSINESS OUTCOMES; OR (D) COMPLIANCE OF YOUR DEPLOYMENT WITH LAWS APPLICABLE TO YOUR INDUSTRY OR JURISDICTION.
The Service may link to or integrate with third-party services. We are not responsible for third-party websites, services, content, or practices.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ASTRO ARPANET LLC, CUSTOMER PIPELINE, AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE.
WITHOUT LIMITING THE FOREGOING, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITATION, WE ARE NOT LIABLE FOR CLAIMS ARISING FROM: CUSTOMER CONTENT; THIRD-PARTY SOURCES; AUTOMATED OR AI-ASSISTED RESPONSES; END USER DATA OR CHAT TRANSCRIPTS; LEADS, FEEDBACK, OR ANALYTICS; YOUR RELATIONSHIP WITH END USERS; SERVICE INTERRUPTION OR DEGRADATION; OR UNAUTHORIZED ACCESS NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING IT.
12. Indemnification
You agree to defend, indemnify, and hold harmless Astro Arpanet LLC, Customer Pipeline, and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- your use of the Service or your deployment of chat and related features;
- Customer Content, Third-Party Sources, or crawled, imported, or synchronized content;
- Automated Responses or other output presented to your End Users;
- End User Data, including collection, use, disclosure, retention, or marketing communications;
- leads, feedback, analytics, or business outcomes connected to your use of the Service;
- your violation of these Terms and Conditions or applicable law; or
- your violation of any third party's rights, including intellectual property, privacy, or publicity rights.
13. Suspension and termination
We may suspend or terminate access at any time for violation of these Terms and Conditions, non-payment, risk to the Service, or other reasons permitted by law. You may stop using the Service at any time.
14. Changes
We may revise these Terms and Conditions at any time. Changes take effect when posted. Continued use of the Service means you accept the updated Terms and Conditions.
15. Force majeure
We are not liable for any delay or failure to perform resulting from events beyond our reasonable control, including internet outages, hosting or cloud provider failures, third-party API or payment processor outages, labor disputes, natural disasters, war, terrorism, civil unrest, or governmental action.
16. Governing law and disputes
These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Except for small-claims matters or requests for injunctive relief to protect intellectual property or unauthorized access, disputes will first be addressed through good-faith negotiation and then binding arbitration to the fullest extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND ANY RIGHT TO A JURY TRIAL.
17. General
These Terms and Conditions, together with the Privacy Policy, are the entire agreement between you and Astro Arpanet LLC regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms and Conditions without our prior written consent.
Customer Pipeline, including its name, branding, and software, is owned by Astro Arpanet LLC. All rights not expressly granted are reserved.
Questions may be submitted through the Service or your account administrator.